21st International Conference on Business Process Management

RPA Forum

Session 1: RPA & Other Technologies

Tuesday, September 12 – 14:00 – 15:30

Title Authors
What Are You Gazing At? An Approach to Use Eye-tracking for Robotic Process Automation Martínez Rojas et al.
Accelerating The Support of Conversational Interfaces For RPAs Through APIs Huo et al.
Migrating from RPA to Backend Automation: An Exploratory Study Strothmann & Schulte

Session 2: Panel discussion on the future of RPA

Wednesday, September 13 – 14:00 – 15:30

Session 3: Organizational Implications of RPA

Wednesday, September 13 – 16:00 – 17:00

Title Authors
Is RPA Causing Process Knowledge Loss? Insights from RPA Experts Mirispelakotuwa et al.
A Business Model of Robotic Process Automation Helbig & Braun

Session 4: Novel Applications of RPA

Thursday, September 14 – 10:30 – 12:00

Title Authors
Automating Computer Software Validation in Regulated Industries with Robotic Process Automation Elsayed et al.
Exploring Customer Journey Mining and RPA: Prediction of Customers’ Next Touchpoint Wiethölter et al.
SiDiTeR: Similarity Discovering Techniques for Robotic Process Automation Prucha & Madzik